With the increasing use of technology in modern times, there is a growing requirement to provide technical support. For businesses needing to provide technical support, outsourcing allows them to maintain high availability of service. Such need may result from peaks in call volumes during the day, periods of high activity due to the introduction of new products or maintenance service packs, or the requirement to provide customers with a high level of service at a low cost to the business.
Response time and SLA
Customers may submit a case with Blue Support Platform via phone or web and with Blue Support Platform authorized reseller as directed by the reseller. All support requests are tracked online and can be viewed by the customer’s authorized contacts. Response times do not vary if the case was filed via phone or web. Blue Support Platform or its authorized reseller, as applicable, will use reasonable efforts to meet the target response times and target level of effort stated in the following table. Support from the reseller may be limited to business hours only.
Wikipedia – Technical Support Article
We make the world work better for everyone
Our company values are our unique identity. Together, we deliver on our commitment to each other to live our best lives, do our best work and fulfill our purpose together.
- Wow our customers
- Win as a team
- Create belonging
- Stay hungry and humble
You Deserve A Better Tech Support Experience.
Looking for managed Tech Support? We run an online tech support platform serving the individuals and business entities with best-in-class strategy and technology support.